FREQUENTLY ASKED QUESTIONS

Explore our FAQs for quick answers to common queries.

HOW MANY STUDENTS DO THE BUSES HOLD?

Maximum school bus capacity depends on how many students/passengers are placed in a seating row. We have vehicles to accommodate for almost any group size. Our largest buses can seat 84 elementary school students (with 3 in each seat) or 56 middle/high school students (with 2 in each seat). We also have one mini coach bus, which seats exactly 30 passengers. MEET THE FLEET >

WHAT KIND OF CERTIFICATION DO YOUR BUS DRIVERS HAVE?

All NCST bus drivers are CHP (California Highway Patrol) certified and hold valid California School Bus Certification. Additionally, our drivers are randomly drug tested and undergo in-service training up to 5 times a year to receive continuous instruction in accident scene control, student-driver conduct, and other essential topics.

IS THERE A LOST AND FOUND?

Our buses are cleaned daily and checked for forgotten items. If anything is found, the item(s) will be held at our office. Please let us know as soon as possible if you have left something behind on one of our buses so that we can coordinate its return.

WHEN SHOULD I SUBMIT MY REQUEST FOR A FIELD TRIP?

As soon as possible! The earlier you reach out, the more efficiently we can address your needs and get your buses reserved. So we encourage you to submit your trip request as soon as you've got the essential trip details confirmed. Plus, booking early offers you more flexibility if your preferred date is already full.

DO YOU OFFER TRANSPORTATION FOR NON-SCHOOL EVENTS?

Yes! Along with school field trips, we provide public and private transportation services for occasions such as:

Event shuttles
Wedding transportation
Festival transportation
Fundraisers and Charity events
Birthday party transportation
Convention shuttles
And more!

If you're in need of transportation for a trip, contact us today and and we'll make every effort to accommodate your request.

Please note that NCST does not offer home-to-school route transportation services.

IS THERE A CANCELLATION FEE?

We courteously ask that you inform us as soon as possible if you need to cancel your booking. Cancellations made within 24 hours of the service date will be subject to a cancellation fee due to incurred cost.

I HAD A CHANGE IN MY TRIP, CAN I MODIFY MY BOOKING?

Please let us know as soon as possible if you have any changes to your trip, and we will address it to determine if your change can be approved. Note that modification requests made within ten (10) days of your scheduled trip may not be accommodated.